FAQs

Our lab is open Monday through Friday from 8:00 AM to 4:30 PM CST. For urgent matters, you can contact us outside of these hours, and we'll be happy to assist you.

Yes, we provide statewide sample collection! Our team is spread across Mississippi to make it easy for you to schedule a sample pick-up. Simply contact us to arrange a pick-up at your location, or feel free to drop off samples at our facility.

The amount of product needed depends on the tests you require. For R&D testing, you can collect and prepare your samples yourself. Reach out to us for guidance on how much material is necessary based on the type of product and analysis you are seeking.

For compliance testing, a certified NuGen Labs sampler will visit your facility to gather the appropriate sample. For instance, for a harvest batch, we typically collect 0.35% of the total weight, while pre-rolls are sampled based on unit count. Contact us to schedule a compliance sampling appointment.

You can drop off your R&D samples directly at our lab, or we can arrange a courier pick-up. For state-mandated compliance testing, our certified team will come to your facility to collect the samples. Schedule a pick-up through our client portal or by contacting us directly.

Yes, you can mail your samples to us, provided they meet the legal THC threshold of 0.3% or less. Please contact us to obtain the mailing details and instructions for shipping your samples safely and securely.

The fee for sample collection depends on various factors such as location and sample volume. Feel free to contact us to discuss the specific fees related to your sample pick-up.

Our standard turnaround time is 3–5 business days, though we offer expedited services for rush orders. In some cases, we can provide results on the same day. Reach out to us for more details, as timelines vary depending on the type of test.

Yes, all test results are confidential and will not be made public unless you explicitly request them to be.

The simplest way to view your results and COA is by logging into our client portal, where you can access all your testing data.

Mississippi mandates that all legal cannabis products undergo rigorous testing for potency, pesticides, microbial contamination, heavy metals, moisture, and foreign materials, among other criteria. We’re fully equipped to meet all state compliance requirements. Contact us to learn more about testing for your specific product.

Yes, non-licensed businesses can still submit samples for R&D and product development testing. However, compliance testing is limited to state-licensed businesses.

If your product doesn’t pass, we’re here to help you understand the cause of the failure and guide you through the remediation process. Our team has the expertise to help you resolve the issue and ensure your product meets state standards.

Yes, we provide customized compliance training for businesses in the cannabis industry. This training ensures your staff is familiar with the testing and sampling process, as well as state regulations. We’ll work with your team to avoid common mistakes and make the testing process as smooth as possible.

In addition to compliance testing, we offer R&D testing, stability studies, Vitamin E Acetate testing, nutrient analysis, and yeast/mold testing. If you need a test that isn't listed, please reach out to us, and we’ll do our best to accommodate your needs.

We have discount programs available based on testing volume. Contact us for more details and to see if your business qualifies for a discounted rate.